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Secret Shopper

Rate of pay: $10.00 per shop, paid monthly at beginning on the month (Up to $10.00 per shop via Hawkeye Card)

Work location: Varies by Location

What you will learn

You can expect to learn skills such as time management, conflict resolution, balancing priorities, managing finances, interpersonal communication, customer service experience, and working with people from diverse backgrounds and working as part of a team.  Although your job in the Division of Student Life may not be directly related to your future profession, the skills you learn here will help you in your chosen career path and give you valuable work experience to strengthen your resume.

Basic job function

Visit all Campus Convenience Stores, Market Places, & Campus Cafes, posing as a casual shopper to collect a variety of information, including but not limited to, quality of food, variety of food items available, display, presentation, service and cleanliness of the operation.


  • Assists in evaluating food quality, service and facility cleanliness while completing one evaluation for each shopping event.
  • Shoppers will be expected to rate their experience via a 1 to 5 scale using provided rating guidelines as well as thoroughly provide details of their experience via the comment sections.
  • Describe all items taken or purchased from the Market Places, Campus Cafe's, or C-stores.
  • Fully complete and submit 5 shopping events each week.
  • Shops to include designated locations and specified times each week.
  • Assist with specialized shops for designated locations and times based on past shopping events.
  • Complete one survey within 24 hours for each shopping event.
  • Remain unbiased when rating each shopping event.
  • Keep the nature of the position confidential from dining/retail store staff and do not share your experiences with other customers or share their evaluations of our services within your shops as it is based your experience.
  • Demonstrate civil and respectful interactions with others.
  • Other administrative duties, as assigned.


  • Enrolled as a student at the University of Iowa (during academic year).
  • Detail oriented individual that has a passion for food and/or hospitality.
  • Demonstrated commitment to improving the dining experience on campus.
  • Must be a motivated self-starter and able to complete tasks with minimal supervision.
  • Good communication skills (verbal and written) and be positive and respectful in working with a diverse population.
  • Must be dependable and reliable.

Training requirements

  • Cash Handling
  • Criminal Background Check upon hire

Jobs listed on this website do not reflect current openings. To view availability and apply for this position, visit this website.

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The University of Iowa is an equal opportunity/affirmative action employer. All qualified applicants are encouraged to apply and will receive consideration for employment free from discrimination on the basis of race, creed, color, national origin, age, sex, pregnancy, sexual orientation, gender identity, genetic information, religion, associational preference, status as a qualified individual with a disability, or status as a protected veteran. The University also affirms its commitment to providing equal opportunities and equal access to University facilities. Women and Minorities are encouraged to apply for all employment vacancies. For additional information on nondiscrimination policies, contact the Coordinator of Title IX and Section 504, and the ADA in The Office of Equal Opportunity and Diversity, 319/335-0705 (voice) or 319/335-0697 (text), The University of Iowa, 202 Jessup Hall, Iowa City, Iowa, 52242-1316.

Persons with disabilities may contact University Human Resources/Faculty and Staff Disability Services, (319) 335-2660 or, to inquire or discuss accommodation needs.

Prospective employees may review the University Campus Security Policy and the latest annual crime statistics by contacting the Department of Public Safety at 319/335-5022.