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Assistant Service Technician - Hawk Shop

Rate of pay: $11.70/hour

Work location: Iowa Memorial Union

What you will learn

You can expect to learn skills such as time management, conflict resolution, balancing priorities, managing finances, interpersonal communication, customer service experience, and working with people from diverse backgrounds and working as part of a team.  Although your job in the Division of Student Life may not be directly related to your future profession, the skills you learn here will help you in your chosen career path and give you valuable work experience to strengthen your resume.

Basic job function

To assist in diagnosing, upgrading, and repairing Apple computers for the University Book Store/ Tech Connection.


  • Assist in troubleshooting/diagnosing Apple hardware issues.
  • Assist in upgrading, and repairing Apple hardware.
  • Assist in troubleshooting/diagnosing Apple OS X issues.
  • Assist in troubleshooting/diagnosing Apple OS X application software issues.
  • Assist in maintaining equipment and parts inventory.
  • Complete and maintain assigned Apple certification and sales training.
  • Multi-tasking: Must be able to assist customers by answering technical questions, directing individuals to appropriate areas of the store, and answering phone inquiries at the same time.
  • Interpret and follow store procedures and policies, particularly as they apply to servicing hardware and software.
  • Provide assistance to customers in answering technical questions, checking in/out hardware, and troubleshooting hardware/software issues.
  • Provide assistance to customers by operating the cash register to facilitate payment of service fees.
  • Assist in managing inventory by helping with merchandise set up, checking backstock, restocking taking inventory, and managing the product storage.
  • Participate in keeping Service Center retail space presentable by cleaning and straightening as needed.
  • Participate in assisting other parts of the Tech Connection including operating the cash register in ringing up sales, helping guide customers to specific products, answering questions about products, and providing technical expertise.
  • Perform other duties as assigned.


  • Some Tech Connection experience is recommended, but not required.
  • Experience working in a retail environment for at least 6 months.
  • Experience with OS X, Macs, and Apple technology is desired.
  • Good communication and organizational skills.
  • Ability to stand for long periods of time and lift up to 40 pounds.

Training requirements

  • IMU Student Orientation
  • Emergency Response
  • Cash Handling
  • Security Awareness

Jobs listed on this website do not reflect current openings. To view availability and apply for this position, visit this website.

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The University of Iowa is an equal opportunity/affirmative action employer. All qualified applicants are encouraged to apply and will receive consideration for employment free from discrimination on the basis of race, creed, color, national origin, age, sex, pregnancy, sexual orientation, gender identity, genetic information, religion, associational preference, status as a qualified individual with a disability, or status as a protected veteran. The University also affirms its commitment to providing equal opportunities and equal access to University facilities. Women and Minorities are encouraged to apply for all employment vacancies. For additional information on nondiscrimination policies, contact the Coordinator of Title IX and Section 504, and the ADA in The Office of Equal Opportunity and Diversity, 319/335-0705 (voice) or 319/335-0697 (text), The University of Iowa, 202 Jessup Hall, Iowa City, Iowa, 52242-1316.

Persons with disabilities may contact University Human Resources/Faculty and Staff Disability Services, (319) 335-2660 or, to inquire or discuss accommodation needs.

Prospective employees may review the University Campus Security Policy and the latest annual crime statistics by contacting the Department of Public Safety at 319/335-5022.