Reservation Assistant

Rate of pay: $10.40/hour

Work location: Event Services

What you will learn

You can expect to learn skills such as time management, conflict resolution, balancing priorities, managing finances, interpersonal communication, customer service experience, working with people from diverse backgrounds and working as part of a team.  Although your job in the Division of Student Life at the Iowa Memorial Union may not be directly related to your future profession, the skills you learn here will help you in your chosen career path and give you valuable work experience to strengthen your resume.

Basic job function

Assist with performing a variety of clerical tasks.  Work includes making reservations for event space and various bookkeeping tasks.  Processes deposits, assist with accounts receivable tasks, invoicing, etc.  Performs general receptionist duties in answering phone calls, greeting customers, and responding to e-mail. 

Responsibilities

  • Make reservations in the Event Management System (EMS), collects payments and enters data in EMS system, reconciles accounts and provides daily reports to IMU Business Office.
  • Perform receptionist work in a friendly manner, such as answering phone calls and responding to customers in person or via e-mail. Handles guests’ needs personally or refers to others as needed.
  • Review and approve online reservations requests including maintaining the database of users and available rooms.
  • Generate reports as required and makes adjustments to reservations as needed.
  • Provide information about the availability and administrative policies and procedures regarding the use of IMU event space and outdoor campus spaces.
  • Complete office tasks accurately as needed including filing, scanning, and applying payments.
  • Create diagrams of meeting room and event space layouts.
  • Interact with a variety of University faculty, staff, students, and guests.
  • Assist with other project work as assigned throughout the year.

Qualifications

  • UI registered student; preferably pursuing Event Planning Certificate.
  • Strong verbal and written command of the English language.
  • Previous customer service experience.
  • Ability to organize and juggle multiple tasks & ability to work independently.
  • Need resume & cover letter along with application.

Training requirements

      • IMU Student Orientation
      • Cash Handling
      • Credit Card
      • Security Awareness Training
      • Emergency Response Training

Jobs listed on this website do not reflect current openings. To view availability and apply for this position, visit this website.

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The University of Iowa is an equal opportunity/affirmative action employer. All qualified applicants are encouraged to apply and will receive consideration for employment free from discrimination on the basis of race, creed, color, national origin, age, sex, pregnancy, sexual orientation, gender identity, genetic information, religion, associational preference, status as a qualified individual with a disability, or status as a protected veteran. The University also affirms its commitment to providing equal opportunities and equal access to University facilities. Women and Minorities are encouraged to apply for all employment vacancies. For additional information on nondiscrimination policies, contact the Coordinator of Title IX and Section 504, and the ADA in The Office of Equal Opportunity and Diversity, 319/335-0705 (voice) or 319/335-0697 (text), The University of Iowa, 202 Jessup Hall, Iowa City, Iowa, 52242-1316.

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