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Member Services Attendant

Rate of pay: $9.50/hour

Work location: Campus Recreation & Wellness Center, Field House, or Hawkeye Tennis & Recreation Complex

What you will learn

You can expect to learn skills such as customer service experience, task organization, leadership skills, and working with people from diverse backgrounds as well as part of a team.  Although your job in the Division of Student Life may not be directly related to your future profession, the skills you learn here will help you in your chosen career path and give you valuable work experience to strengthen your resume.

Basic job function

To assist in the day to day management of the Campus Recreation and Wellness Center (CRWC), Field House (FH), or the Hawkeye Tennis & Recreation Complex (HTRC) for the benefit of the members and the university community.  This position is responsible for answering questions regarding all Recreational Services facilities, checking members into the facilities, and ensuring all registration and membership forms are filled out correctly.  Knowledge of Fusion Recreation Management Software is necessary.


  • Provide excellent customer service while serving as the first point of contact for members.
  • Sell memberships and guest passes.
  • Answer questions in person or via the phone about programs and facilities.
  • Register participants for a variety of recreational programs.
  • Responsible for daily cash flow through the Fusion program and works independently under little supervision.
  • Greets members while checking their membership ID for entrance into the facilities.
  • Implement and enforce membership policies and procedures.
  • Lead tours of the facilities when needed.
  • Maintain a working knowledge of all Recreational Services programs and facilities.
  • Assist in the response to all building emergencies (Accidents/Injuries, Inclement Weather, etc)
  • May be required to work special events outside normal hours of operation.
  • Works cooperatively with other areas of the department to achieve established goals.
  • Promotes a safe, clean, functional and marketable facility.
  • Performs other work as assigned.


  • Outstanding customer service skills.
  • Strong written and verbal communication skills.
  • Ability to interact with diverse groups through a variety of situations.
  • Mandatory attendance at training meetings.
  • Ability to use independent judgment when needed and possess strong problem-solving skills.
  • One year working for Recreational Services or cash handling experience preferred.
  • 2 semester commitment.

Training requirements

  • Criminal Background Check upon hire
  • FERPA training  
  • Cash Handling training  
  • Credit card Security training  
  • UIOWA Security Awareness training
  • Campus Security Authority training   
  • Recreational Service Orientation

Jobs listed on this website do not reflect current openings. To view availability and apply for this position, visit this website.

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The University of Iowa is an equal opportunity/affirmative action employer. All qualified applicants are encouraged to apply and will receive consideration for employment free from discrimination on the basis of race, creed, color, national origin, age, sex, pregnancy, sexual orientation, gender identity, genetic information, religion, associational preference, status as a qualified individual with a disability, or status as a protected veteran. The University also affirms its commitment to providing equal opportunities and equal access to University facilities. Women and Minorities are encouraged to apply for all employment vacancies. For additional information on nondiscrimination policies, contact the Coordinator of Title IX and Section 504, and the ADA in The Office of Equal Opportunity and Diversity, 319/335-0705 (voice) or 319/335-0697 (text), The University of Iowa, 202 Jessup Hall, Iowa City, Iowa, 52242-1316.

Persons with disabilities may contact University Human Resources/Faculty and Staff Disability Services, (319) 335-2660 or, to inquire or discuss accommodation needs.

Prospective employees may review the University Campus Security Policy and the latest annual crime statistics by contacting the Department of Public Safety at 319/335-5022.