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Student Assistant Manager

Rate of pay: $13.50/hour

Work location: Iowa Memorial Union

What you will learn

You can expect to learn skills such as time management, conflict resolution, balancing priorities, managing finances, interpersonal communication, customer service experience, and working with people from diverse backgrounds and working as part of a team.  Although your job in the Division of Student Life may not be directly related to your future profession, the skills you learn here will help you in your chosen career path and give you valuable work experience to strengthen your resume.

Basic job function

Act as the manager on duty during the times when the General Manager is unavailable. Attend to day to day operations of the hotel operation as directed.


  • Work independently when General Manger is out of the office.
  • Assist in creating and managing the front desk schedule.
  • Understand and attend to the keycard and lock system with directions from Housekeeping Manager.
  • Assist with understanding and attending to the Micros system, server, and credit cards.
  • Assist with understanding and attending to the billing systems and refunding of credit cards.
  • Enter group block reservations into the PMS, and understand attrition agreements and pricing in order to quote group rates to potential guests.
  • Assist with understanding accounts receivable and be able to look up balances and run statements.
  • Work flexible hours during the week and on weekends.
  • Understand how to run night audit.
  • Attend to customer service issues as needed in a timely and professional manner.
  • Provide direct supervision to other hotel staff as needed.
  • Understand breakfast room operations.
  • Perform housekeeping duties as needed.
  • Attend management meeting as assigned.
  • Understand and execute emergency procedures as needed and function as Manager on Duty responding to inquiries, emergencies, and concerns from staff, public, and other users of the IMU facility.
  • Other duties as assigned.


  • Registered UI student.
  • Six months to one year experience as an Iowa House desk clerk.
  • Proficiency with computer applications.
  • Demonstrated professionalism and judgement.

Training requirements

  • IMU Student Orientation
  • Emergency Response Training
  • Cash Handling
  • Credit Card Security
  • Security Awareness
  • Fleet Safety
  • Background check upon hire

Jobs listed on this website do not reflect current openings. To view availability and apply for this position, visit this website.

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The University of Iowa is an equal opportunity/affirmative action employer. All qualified applicants are encouraged to apply and will receive consideration for employment free from discrimination on the basis of race, creed, color, national origin, age, sex, pregnancy, sexual orientation, gender identity, genetic information, religion, associational preference, status as a qualified individual with a disability, or status as a protected veteran. The University also affirms its commitment to providing equal opportunities and equal access to University facilities. Women and Minorities are encouraged to apply for all employment vacancies. For additional information on nondiscrimination policies, contact the Coordinator of Title IX and Section 504, and the ADA in The Office of Equal Opportunity and Diversity, 319/335-0705 (voice) or 319/335-0697 (text), The University of Iowa, 202 Jessup Hall, Iowa City, Iowa, 52242-1316.

Persons with disabilities may contact University Human Resources/Faculty and Staff Disability Services, (319) 335-2660 or, to inquire or discuss accommodation needs.

Prospective employees may review the University Campus Security Policy and the latest annual crime statistics by contacting the Department of Public Safety at 319/335-5022.