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Catering Lead

Rate of pay: $10.53/hour

Work location: Iowa Memorial Union

What you will learn

You will learn “real world” work skills such as time management, conflict resolution, balancing priorities, managing finances, interpersonal communication, customer service experience, working with people from diverse backgrounds and working as part of a team.  Although your job in the Division of Student Life may not be directly related to your future profession, the skills you learn here will help you in your chosen career path and give you valuable work experience to strengthen your resume.                                                                                      

Basic job function

Responsible for the daily operation of scheduled shifts. Make independent decisions and exercise good judgment in absence of a supervisor.


  • Supervise and coordinate activities of catering staff including timely set-up, service, and clean-up of catering events.
  • Train, direct and inspect the work of student staff.  Organize work schedules to ensure that all work assignments are covered.  Phone employees when necessary.  Document information regarding tardiness, absences, and work performance for catering supervisors.
  • Provide leadership and serve as professional role model.
  • Monitor consumption of alcoholic beverages and ensure legal age requirements. Request proper identification prior to service alcohol.
  • Responsible for checking out keys to open food areas and equipment, return keys at close of shift after securing area.
  • Responsible for securing money bags during events and at close of the shift.
  • Reconcile charge slips and cash according to established guidelines and procedures.
  • Direct and participate in cleaning and sanitation of work area.  Ensure work area and equipment is clean and orderly at the close of the shift.
  • Direct and participate in the proper labeling and storage of food items following service.
  • Keep storage areas clean and in proper working order.
  • Handle requests and inquiries from customers in a positive manner.
  • Serve as contact for customers when supervisor is unavailable, providing high level of customer service.
  • Record information for production, billing, and inventory control.
  • Participate in weekly staff meetings.
  • May make deliveries using University vehicle to designated areas.
  • Record information needed for production or billing.
  • Perform related duties as assigned.


  • Minimum of one semester with University Catering or equivalent experience.
  • Must be able to work independently with minimal supervision.
  • Maintain the University Fleet Safety Program driving standards.
  • Enrolled as a UI student during the academic year.
  • Must be 18 years of age or older.
  • Must be able to move up to 50 lbs. and stand for long periods of time.
  • Must be able to work evenings, early mornings, and weekends and be flexible in scheduling from week to week.
  • Excellent communication skills (verbal and written) and be positive and respectful in working with a diverse population.
  • Demonstrated commitment to GREAT customer service.

Training requirements

  • Safety Training for Dining Students
  • Criminal Background Check upon hire
  • Driver’s License Check upon hire
  • Cash Handling
  • I-PACT Training

Jobs listed on this website do not reflect current openings. To view availability and apply for this position, visit this website.

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The University of Iowa is an equal opportunity/affirmative action employer. All qualified applicants are encouraged to apply and will receive consideration for employment free from discrimination on the basis of race, creed, color, national origin, age, sex, pregnancy, sexual orientation, gender identity, genetic information, religion, associational preference, status as a qualified individual with a disability, or status as a protected veteran. The University also affirms its commitment to providing equal opportunities and equal access to University facilities. Women and Minorities are encouraged to apply for all employment vacancies. For additional information on nondiscrimination policies, contact the Coordinator of Title IX and Section 504, and the ADA in The Office of Equal Opportunity and Diversity, 319/335-0705 (voice) or 319/335-0697 (text), The University of Iowa, 202 Jessup Hall, Iowa City, Iowa, 52242-1316.

Persons with disabilities may contact University Human Resources/Faculty and Staff Disability Services, (319) 335-2660 or, to inquire or discuss accommodation needs.

Prospective employees may review the University Campus Security Policy and the latest annual crime statistics by contacting the Department of Public Safety at 319/335-5022.