Desk Clerk

Rate of pay: $9.50/hour

Work location: Residence Halls

What you will learn

You can expect to learn skills such as time management, conflict resolution, balancing priorities, attention to detail, interpersonal communication, customer service experience, and working with people from diverse backgrounds and working as part of a team.  Although your job in the Division of Student Life may not be directly related to your future profession, the skills you learn here will help you in your chosen career path and give you valuable work experience to strengthen your resume.

Basic job function

Residence Education Desk Clerks assist in the day-to-day operations and provide excellent customer service at a 24-hour residence hall front desk (2 desks have limited hours).  Residence Education Desk Clerks are expected to fulfill all duties outlined in six core concepts: Customer Service, Administrative Skills, Communication and Teamwork, Community Support, Safety & Security, and a commitment to Diversity and Social Justice.

Responsibilities

  • Customer Service
    • Serve as a building receptionist, greet residents and guests, and provide directions and assistance according to departmental expectations.  Answer phone and assist callers in a courteous manner and take detailed messages.
    • Provide accurate information on and about campus resources to residents/customers and make referrals to Hall professional staff as appropriate.
    • Maintain a well-ordered and professional work environment.
  • Administrative Skills
    • Assist in resident check in and check out processes as outlined by the department.
    • Check out/in keys in keeping with departmental policies.
    • Check out/in rental items and equipment provided by Hall association according to departmental policies.
    • Complete all paperwork, audits, and assignments as directed.
    • Sort mail, place in appropriate mailboxes, complete package registration/notification, complete forwarding mail as instructed, and according to federal U.S. regulations and departmental procedures.
    • Accurately communicate issues between residents and Hall professional staff including documenting work orders, concerns, and taking and relaying messages.
    • Proficiently use computer systems including Star Rez, ICO and When to Work
    • Complete special assignments that assist in Hall operations.
  • Communication and Teamwork
    • Professionally communicate with desk staff, residents, parents, and guests of the building.
    • Communicate accurate and detailed information with Hall professional staff in a timely manner.
    • Accurately communicate information between desk shifts by utilizing desk logs and in person check in.
    • Track and maintain shifts, report when you are unable to work in a timely fashion and communicate with team to find someone to cover your shift.
    • Serve as a positive role model for desk team, hall team, and residents.
  • Community Support
    • Process work order requests for staff/residents.
    • Update informational boards and post/distribute flyers as assigned.
    • Address inquiries and complaints from students and general public and refer to Hall professional staff as needed.
  • Safety and Security
    • Respond to crisis situations as trained in keeping with departmental policies.
    • Oversee lobby and hall security.  Report all unusual incidents or violations to appropriate staff as trained.
    • Monitor fire alarm panel and respond according to training procedures.  Document response accurately in accordance to departmental policies.
  • Commitment to Diversity and Social Justice
    • Support the University of Iowa’s expectations on diversity, the Division of Student Life’s Multiculturalism and Diversity Initiatives, and the University Housing and Dining’s Statement of Community and Diversity.
    • Conduct yourself in an honest, courteous, and professional manner at all times, showing respect for personas of all backgrounds, races, sexual or affectional orientation, gender identity, religion, abilities, etc.
    • Report inappropriate behavior to Hall professional staff as appropriate.

Qualifications

  • Must be enrolled as a student at The University of Iowa (during academic year).
  • Must be willing to work the following shifts: weekend, overnight, holidays, move-in/move out, finals week, and during various campus events.
  • Excellent communication (verbal and written), organizational skills, and ability to be positive and respectful in working with a diverse population.
  • Reasonable experience in using computers and experience in handling multiple assignments, conflicting demands or priorities.
  • Must be able to lift a minimum of 15 lbs.
  • Must be able to maintain confidentiality of student information.
  • Must attend in person training as assigned. Some online training may be required before start date.
  • Must be in good conduct standing with The University of Iowa.

Work hours

  • This position is limited to up to 20 hours per week (320 hours per semester). May work up to 40 hours per week during break periods (spring, summer, fall and winter) as assigned.
  • Required to work some overnight shifts and weekend shifts

Training requirements

  • FERPA
  • Campus Security Authorities
  • Minors on Campus
  • Criminal Background Check upon hire

Jobs listed on this website do not reflect current openings. To view availability and apply for this position, visit this website.

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The University of Iowa is an equal opportunity/affirmative action employer. All qualified applicants are encouraged to apply and will receive consideration for employment free from discrimination on the basis of race, creed, color, national origin, age, sex, pregnancy, sexual orientation, gender identity, genetic information, religion, associational preference, status as a qualified individual with a disability, or status as a protected veteran. The University also affirms its commitment to providing equal opportunities and equal access to University facilities. Women and Minorities are encouraged to apply for all employment vacancies. For additional information on nondiscrimination policies, contact the Coordinator of Title IX and Section 504, and the ADA in The Office of Equal Opportunity and Diversity, 319/335-0705 (voice) or 319/335-0697 (text), The University of Iowa, 202 Jessup Hall, Iowa City, Iowa, 52242-1316.

Persons with disabilities may contact University Human Resources/Faculty and Staff Disability Services, (319) 335-2660 or fsds@uiowa.edu, to inquire or discuss accommodation needs.

Prospective employees may review the University Campus Security Policy and the latest annual crime statistics by contacting the Department of Public Safety at 319/335-5022.