Lead Desk Clerk

Rate of pay: $10.53/hour

Work location: Residence Halls

What you will learn

You can expect to learn skills such as time management, conflict resolution, balancing priorities, attention to detail, interpersonal communication, customer service experience, and working with people from diverse backgrounds and working as part of a team.  Although your job in the Division of Student Life may not be directly related to your future profession, the skills you learn here will help you in your chosen career path and give you valuable work experience to strengthen your resume.

Basic job function

Lead Desk Clerks will perform all of the same duties as a Desk Clerk. In addition to their Desk Clerk duties, Lead Desk Clerks will monitor and assist in managing the operational activities of a University residence hall 24-hour front desk.  Lead Desk Clerks will provide functional supervision of student staff assigned to work at the 24-hour desk.


  • Report operational activities of the 24-hour desk, including problems/errors to the Professional and Merit staff.
  • Assist with student desk clerk training at the beginning of each semester and ongoing throughout the academic year as assigned.
  • Create and manage desk operational schedule, including regular academic year shifts, breaks, and holidays for the student desk staff.
  • Cover shifts when there are unexpected vacancies or additional help needed as available.
  • Ensure mail handling procedures are followed. Track 2nd notices for packages and notify resident according to policy.
  • Track and send lock change notices to students who need to return keys and/or proximity cards.
  • Assist in the investigation of lost keys and/or proximity cards.
  • Track/Complete work orders in response to reports.
  • Assists in enforcing departmental policies and procedures.
  • Participate in the planning, implementation, and evaluation of training workshops and in-service sessions prior to and throughout the academic year for student desk clerk staff.
  • Participate in development and implementation of University Housing & Dining policy as assigned.
  • Develop a collaborative relationship with members of the department and the University community.
  • Provide leadership to the desk team and serve as professional role model.
  • Organize and manage lost and found process at the desk.
  • May perform other duties as assigned.



  • Must be enrolled as a student at The University of Iowa (during academic year).
  • Must be able to service in the role of Lead Desk Clerk for one full academic year (both fall and spring semesters).
  • At least 6 months of experience working at a 24-hour residence hall desk at The University of Iowa.
  • Excellent communication (verbal and written) skills and be positive and respectful in working with a diverse population.
  • Ability to organize and prioritize multiple tasks.
  • Must be proficient in using computers, including Word, Excel, and email.
  • Must be able to work 15-20 hours per week.
  • Must be willing to work the following shifts: weekend, overnight, holiday shifts, move-in/move out, finals week, and various campus events.
  • Must be able to attend training as assigned. Online training may be required before start date.
  • Reasonable experience in handling multiple assignments, conflicting demands or priorities.
  • Maintain confidentiality of student and employee information.
  • Must be in good conduct standing with The University of Iowa.


  • 1 year of experience working at a 24-hour residence hall desk or equivalent experience at The University of Iowa.
  • Ability to consistently work hours between 8:00 AM and 12:00 PM to assist with time sensitive tasks.
  • Work a set weekly schedule with the majority of the hours being between 8:00 AM and 4:30 PM (M – F).
  • Prior experience in preparing work schedules.
  • Prior knowledge of computer systems including Star Rez, ICO, and When to Work.

Training requirements

  • Campus Security Authorities
  • Minors on Campus
  • Criminal Background Check upon hire

Jobs listed on this website do not reflect current openings. To view availability and apply for this position, visit this website.

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The University of Iowa is an equal opportunity/affirmative action employer. All qualified applicants are encouraged to apply and will receive consideration for employment free from discrimination on the basis of race, creed, color, national origin, age, sex, pregnancy, sexual orientation, gender identity, genetic information, religion, associational preference, status as a qualified individual with a disability, or status as a protected veteran. The University also affirms its commitment to providing equal opportunities and equal access to University facilities. Women and Minorities are encouraged to apply for all employment vacancies. For additional information on nondiscrimination policies, contact the Coordinator of Title IX and Section 504, and the ADA in The Office of Equal Opportunity and Diversity, 319/335-0705 (voice) or 319/335-0697 (text), The University of Iowa, 202 Jessup Hall, Iowa City, Iowa, 52242-1316.

Persons with disabilities may contact University Human Resources/Faculty and Staff Disability Services, (319) 335-2660 or fsds@uiowa.edu, to inquire or discuss accommodation needs.

Prospective employees may review the University Campus Security Policy and the latest annual crime statistics by contacting the Department of Public Safety at 319/335-5022.