For up-to-the-minute information on the University of Iowa’s response to the Coronavirus COVID-19 outbreak, please visit the Campus Coronavirus Updates website.

Office Assistant

Rate of pay: $9.50/hour

Work location: Stanley Residence Hall

What you will learn

You can expect to learn skills such as time management, conflict resolution, balancing priorities, managing finances, interpersonal communication, customer service experience, and working with people from diverse backgrounds and working as part of a team. Although your job in the Division of Student Life may not be directly related to your future profession, the skills you learn here will help you in your chosen career path and give you valuable work experience to strengthen your resume.

Basic job function

Assist in the day-to-day operations of the Residence Education reception desk including answering and directing incoming phone calls and taking messages, and greeting incoming appointments and visitors.


  • Greet customers and refer to appropriate member of Residence Education team or other University offices.
  • Assist (prospective) students and families in resolving housing, general living, and campus problems and refer to appropriate advisory services.
  • Assist the public in answering questions and provide directions and assistance according to departmental policies and procedures.
  • Respond to inquiries and complaints from students, families, staff, and general public, and refer as appropriate.
  • Demonstrate civil and respectful interactions with others.
  • Maintain privacy and utilize discretion when interacting with others to handle sensitive situations.
  • Pick up/deliver mail from Currier Desk.  Sort and distribute mail. 
  • Assist with filing for staff throughout the office suite.
  • Complete special assignments that assist in Residence Education operations.   
  • May perform other duties as assigned.



  • Enrolled as a student at The University of Iowa (during academic year).
  • Excellent communication (verbal and written) and be positive and respectful in working with a diverse population.
  • Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook.
  • Reasonable experience in handling multiple assignments, conflicting demands or priorities.
  • Excellent organizational skills.
  • Demonstrated commitment to GREAT customer service.
  • Must be able to work during academic break periods (Thanksgiving, winter, spring and summer breaks).


  • Experience living in the University of Iowa residence halls.
  • Knowledge of Residence Education procedures and policies.

Training requirements

  • Criminal Background Check upon hire

Jobs listed on this website do not reflect current openings. To view availability and apply for this position, visit this website.

You might also like:

More job listings:

Filter job listings:

Job listings by category:

Human Resources

Safety and Risk Management

Job listings by department:

Dean of Students

Iowa Memorial Union

Multicultural and International Student Support and Engagement

Rape Victim Advocacy Program

Recreational Services

Student Disability Services

Student Health

Student Legal Services

No jobs are currently listed.

Student Wellness

University Housing & Dining

Vice President For Student Life

Women's Resource & Action Center

All jobs by title:

The University of Iowa is an equal opportunity/affirmative action employer. All qualified applicants are encouraged to apply and will receive consideration for employment free from discrimination on the basis of race, creed, color, national origin, age, sex, pregnancy, sexual orientation, gender identity, genetic information, religion, associational preference, status as a qualified individual with a disability, or status as a protected veteran. The University also affirms its commitment to providing equal opportunities and equal access to University facilities. Women and Minorities are encouraged to apply for all employment vacancies. For additional information on nondiscrimination policies, contact the Coordinator of Title IX and Section 504, and the ADA in The Office of Equal Opportunity and Diversity, 319/335-0705 (voice) or 319/335-0697 (text), The University of Iowa, 202 Jessup Hall, Iowa City, Iowa, 52242-1316.

Persons with disabilities may contact University Human Resources/Faculty and Staff Disability Services, (319) 335-2660 or, to inquire or discuss accommodation needs.

Prospective employees may review the University Campus Security Policy and the latest annual crime statistics by contacting the Department of Public Safety at 319/335-5022.